Every Patina Aura bracelet is made by hand after you order, not pulled from a ready-made shelf. We make your chosen design to the wrist measurement you select. Allow an estimated 1 to 3 business days for making, followed by about 9 to 11 business days for China Post delivery: roughly 10 to 14 business days combined. These are estimates, not guaranteed arrival dates. Measuring carefully before checkout helps you choose the right fit before work begins.
This guide explains what a handmade-to-order bracelet means in practice: how the two stages of lead time work, how to select your wrist size, and what the cancellation, resizing and return policies allow.
What “handmade after you order” means
Your bracelet is made after the order, using the design and wrist size you chose. Our bracelets pair cultivated agarwood with copper-base enamel. On the product page, the 14 to 18 cm options refer to your wrist measurement, not the length of a finished bracelet. Making to that measurement is different from choosing a ready-made bracelet by its overall length.
For a broader discussion of handwork and natural variation, see What Handcrafted Means When the Material Cannot Be Rushed. Here, the focus is the practical order cycle: choose, make, ship.
Lead time, step by step
Making and delivery are separate stages. It helps to allow for both rather than treating the transit estimate as the whole wait.
| Stage | Estimated timing | What happens |
|---|---|---|
| Handcrafting | 1 to 3 business days | Your bracelet is made to the design and wrist measurement you selected |
| Delivery | About 9 to 11 business days after making | China Post standard shipping to the listed destinations |
| Combined | About 10 to 14 business days | Making plus delivery; an estimate, not a guarantee |
Carrier operations, customs clearance, weather, holidays and local transportation can affect delivery. Do not treat the estimate as a promise for a birthday or another fixed date. Express shipping is not available. Once the order has shipped, a confirmation email includes tracking information when it is available from the carrier. See our shipping policy for the full details.
Where we ship, and what shipping costs
Complimentary standard shipping applies to orders going to the United States, United Arab Emirates, Qatar, Kuwait, Bahrain, Australia and New Zealand. It covers standard delivery, not import charges. Any applicable duties, taxes or customs fees are set by the local customs office and paid by the buyer; we cannot estimate them in advance. If your country is not listed, contact us before ordering.
Sizing is wrist size, not bracelet length
The 14 to 18 cm size options on patinaaura.com are your wrist circumference. Wrap a soft measuring tape around the wrist where the bracelet will sit, snug without pressing into the skin, and read the measurement where the tape meets itself. Choose the matching wrist measurement on the product page. Do not add extra length to turn that number into a bracelet length.
If you are between sizes, have a wrist larger than 18 cm, or are unsure of a gift recipient’s measurement, message us before ordering. Do not guess a larger size simply because a bracelet is a double-wrap. Our guide on how to measure your wrist for a bracelet explains the measuring steps.
Bead size is a different measurement
Our current bracelets use 6 mm, 8 mm or 10 mm main beads. Those millimeter measurements describe bead diameter, not wrist size. Choosing a wrist size changes the fit; it does not change a fixed design’s bead shapes or accents. Bead count and weight vary with size, so a fixed count or weight is not a useful promise for every order.
Natural differences in wood grain, tone and scent intensity, along with normal handmade enamel and finishing variations, are part of the character of cultivated agarwood jewelry. They are not treated as product defects.
Choose the format separately from the size
A double-wrap such as Room Enough goes around the wrist twice; a single-wrap goes around once. Both are ordered by wrist measurement, not by adding together the length you imagine you will need. First choose the look, then select the wrist measurement.
Our guide to single-wrap versus double-wrap bracelets compares the formats beside a watch and under a cuff. If you want a custom single-wrap version of a double-wrap design, ask before purchasing. The design, price and lead time must be confirmed for that custom order rather than assumed from the standard product.
What can change after you order?
Cancellation before making starts
You can cancel before we start making your piece. Making usually begins within 1 to 3 business days of the order, so contact us as soon as possible if you need a cancellation or change. That window is not a guaranteed period in which every order remains untouched. Once making has started, we cannot cancel or change the order. Our FAQ sets out this rule.
Resizing after delivery
If you need the fit adjusted after delivery, resizing is US$25 per bracelet. You also cover shipping both ways and any customs duties, taxes or import fees in either direction. Replacement beads, if requested during resizing, are charged per piece. Contact us first so we can confirm the details; do not send a bracelet back without instructions. See Warranty & Repairs.
Returns are not a size-tryout service
Because each bracelet is made after you order, we do not offer a general return window or accept change-of-mind, personal-preference or size-preference returns. That makes the measurement worth checking before you buy.
If an item arrives damaged in transit, is different from your confirmed order, or has another material product or fulfillment issue, contact us within 7 calendar days of confirmed delivery. This is an issue-reporting period, not a general return period. Send your order number, clear photos and a description, and wait for our instructions. The Return & Refund Policy explains the review process and preserves applicable consumer rights.
A short checklist before checkout
- Measure your wrist, and choose that measurement on the product page.
- Confirm the design and wrap style before making starts.
- Allow for making and delivery in business days, without relying on a guaranteed arrival date.
- Check the shipping destinations, import-charge responsibility and return policy.
- Ask about uncertain sizing or a custom request before paying.
FAQ
How long does a handmade-to-order bracelet take?
Allow an estimated 1 to 3 business days for making, then about 9 to 11 business days for China Post delivery. The combined estimate is about 10 to 14 business days, not a guaranteed arrival date.
Is 17 cm the length of the bracelet?
No. It is the wrist measurement you select. Our product photos show bracelets made in the 17 cm size; normal wood and handmade enamel variations mean your piece will not be identical in every detail.
Can I return a bracelet just because I prefer another size?
No. Size-preference returns are excluded. Measure before ordering, ask if you are unsure, and contact us to discuss the paid resizing service if an adjustment is needed after delivery.
Does complimentary shipping include duties?
No. Standard delivery is complimentary to the seven listed destinations. Applicable import duties, taxes and customs fees remain the buyer’s responsibility.