Where We Ship
Patina Aura currently ships to the United States, the United Arab Emirates, Qatar, Kuwait, Bahrain, Australia, and New Zealand.
Shipping Cost
We offer complimentary standard shipping on all orders shipping to the destinations listed above.
Handcrafting & Delivery Time
Each piece is handcrafted to order. Please allow an estimated 10–14 business days for handcrafting and delivery combined.
Delivery timeframes are estimates, not guarantees. Actual delivery times may vary due to carrier operations, customs clearance, weather, holidays, local transportation conditions, or other factors beyond our control.
Shipping Origin
Orders are prepared and shipped from our studio or fulfillment location in Guangdong, China.
Duties and Local Charges
Complimentary standard shipping covers the cost of standard delivery only. Depending on your destination and order value, customs duties or other local charges may apply. If you have any questions, please contact our customer support team.
Tracking
Once your order has shipped, you will receive a confirmation email with tracking information when it is available from the carrier.
Address Accuracy
Please make sure that your shipping address is complete and accurate before placing your order. Patina Aura is not responsible for delays or delivery issues caused by incorrect or incomplete address information.
Customer Support
If you have any questions about shipping, please contact us at info@patinaaura.com or via WhatsApp at +853 6358 9492. We usually respond within 1–2 business days.